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Wellbeing Week - Finding Support

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Welcome to the final day of our Students' Union wellbeing week! All week we have been reaching out to you with wellbeing tips and information on how you can get support if you're finding this hard right now. The important message we want to impart is that it is ok not to be ok! If you're finding it difficult to keep on top of your work, or face the current situation generally, we're on hand to help you through it.

Today's topic is Help and Support that you can access during Covid-19:


It is a strange and testing time. We at Chester Students’ Union have now been working from home for several weeks. The new normal is taking some adjusting and is bringing up problems that we may never have had to deal with before. With that in mind, we are aware that this may be a time when students could be struggling with different issues. Whilst none of us have had to deal with a global pandemic before, support is out there. This article aims to highlight where you can find the right help for the current situation. 


Internal-Support Mechanisms

Responses may be slower as all staff are working from home currently, but there is support available from the Students’ Union and the University. 

SU Advice Team

The advice team at the Union are still running advice sessions. These are mainly through email csadvice@chester.ac.uk but they can also do face to face meetings via Microsoft Teams, and phone appointments if arranged in advance. 

Student Futures

Student Futures: Student support is still available to give support as well. Due to their temporary introduction to home working, you can contact them on infopoint@chester.ac.uk stating your full name, student number, the details of your enquiry and if known the department within student futures you require. 

The main departments in Student support are:  

• Disability & inclusion

• Financial support

• Wellbeing and Mental Health

• Big White Wall

• Health & Social Care student support


External Support & Helplines:

Not every issue or problem you may face over the next few months may be related to the University, or perhaps the University doesn’t have the right tools to help you. It's important that you are aware of other areas of help. For example, where your local hospital is or who to call in an emergency. 


Hospital Contacts

Countess of Chester hospital 01244 365000

Warrington hospital - 01925 635911

Royal Shrewsbury hospital - 01743 261000

NHS Choices - 111

In an emergency, please dial 999.


Domestic abuse

We are aware that domestic abuse cases are on the rise. If you are a victim of domestic abuse, please don’t suffer in silence. There is help out there to support you in these troubled times. You can visit the website www.victimsupport.org or call their support line for free on 0808 168 9111. The advice is free and confidential, and they will make every effort to keep you safe. 


Mental health

As well as the support available from the University, if you need to speak to someone in an emergency, or if you are having suicidal thoughts, please contact the Samaritans either by calling 116 123 or by going to their website www.samaritans.org/branches

Papyrus also offer a Hopeline for suicide prevention for young people in the UK. They are available Weekdays 9am–10pm, Weekends and Bank Holidays 2pm–10pm. Call 0800  068 41 41, or email pat@papyrus-uk.org

Its ok to not be ok.


Financial Difficulty

Many of our students who work in the hospitality industry on zero-hour contracts have found they now no longer have income. In addition to this, many students' financial support from parents has stopped because of the same reasons. Worrying about money can cause huge amounts of stress, especially in the current climate. There is help out there; along with the University Financial Assistance Fund which you can email Student Futures or Chester Students’ Union about, there are charities who can help. 


National Debt Line:              www.mymoneysteps.org

Debt Advice Foundation:   www.debtadvicefoundation.org

StepChange Debt Charity: www.stepchange.org

Citizens Advice Web Chat: www.citizensadvice.org.uk


We hope that some information in this article will be useful to you. Just remember during these testing times be kind to yourself. Are you doing the basics? Washing, eating a vegetable from time to time, sleeping when you can, drinking enough water? Get these basics done and you are winning. 


Stay Safe,

The Advice Team.


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