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The Advice Centre

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The Advice Centre

Who we are and how we can help

Chester Students’ Union’s Advice Centre is dedicated to offering free impartial, quality advice to any

student at the University of Chester. The Advice staff team consists of 2 Student Advisors and 1 Student Advice Manager based across the Chester and Warrington Campus offices.


The team offer advice on the following areas:


  • Appeals
  • Academic integrity
  • Mitigating circumstances
  • Professional suitability
  • Complaints
  • Disciplinary issues
  • Accommodation/housing
  • Deferrals/extensions
  • Financial assistance fund
  • Lucy Blackburn fund
  • Hate crime reporting


The advice team can be contacted by email on CSUadvice@chester.ac.uk. We also have a drop-in service across the sites which are held on the following days:



Monday to Friday - 11-2 PM



Monday & Friday – 11-2 PM


Outside of this time students are able to make appointments either via telephone or face to face. The advice team regularly attends meetings across all campuses in order to support students.

The Advice service also works closely with student representatives including the elected officer team to plan and execute several core campaigns a year. On an annual basis, these campaigns are

analysed and are prioritised based on trends we have noticed across the service, and on what the

student body have identified as areas requiring more support from the Union.


Our most recent campaigns have included:

  • Housing campaign (which included contract checking, house hunting, and promoting the local

accreditation scheme)

  • Sexual Health campaign (which included promotion of our free distribution of condoms, STI

testing, and consent)

  • Wellbeing campaign (which focused on identifying students who are struggling particularly

at exam times, promotion of the University support services and procedures, and working with Sport & Active lifestyle to offer stress-reducing activities to engage with)

  • An academic integrity campaign



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