FREQUENTLY ASKED QUESTIONS

The pandemic has caused a lot of uncertainty for students – whether that is returning to their studies in September or starting their degrees with us at the University of Chester.

We’re working with the University to make sure student queries are answered to help you feel reassured for September. We’ve compiled a list of FAQs relating to student life to answer some common questions and will keep updating any to keep you as up-to-date as possible.  

Be sure to check out the University of Chester FAQs too! Questions about the academic experience, support services and local area available to view here: https://www1.chester.ac.uk/undergraduate/how-apply/how-apply-through-clearing/clearing-faqs

Are face coverings compulsory on campuses?
The primary concern of the Union and University is to keep students learning safely. To ensure this, various safety measures have been put in place minimise risk. Face coverings are mandatory in all public/communal spaces on sites. This goes for communal corridors (in University buildings, catering outlets and accommodation), learning environments (lectures/seminars/library) and communal facilities e.g. toilets or baby changing facilities.

What if I have a health condition which means I can’t use a face covering?
The Union is working with the University to implement provisions for students who cannot wear face coverings for health reasons. More information to follow ASAP.

Are there sanitizers available on site to use on the entrance and exit of a building or site?

The University has invested in sanitizer dispensers on the entrances/exits to venues across University sites. Students and staff are encouraged to use dispensers regularly when they are travelling around campus.

Are there extra cleaning provisions in place?

The University cleaning procedures will continue to operate thoroughly across all sites and buildings, with some additional staffing resources to focus on common touchpoints/communal areas. For additional information about sanitizer stations on site, please see above question.

Am I allowed visitors in my accommodation?

We know moving to University can be exciting and friends and family want to visit once you’ve settled in. Unfortunately, to keep everybody as safe as possible there is a no visitor policy across the University – including in accommodation. This is not just relating to student visitors, there are no allowances for visiting staff, conferences or third-party organisation visitors on site to avoid any interruptions to the necessary learning experience.

We know this is disappointing, but you can still meet visitors off site and it is a great opportunity to explore the local area in Chester, Warrington and Shrewsbury with friends and family and get to know your new surroundings.

Are the University catering outlets/bar & shop open?

We know you will want to meet a friend for coffee before a lecture or head to the bar for something to eat – so we want you to know that the University bar, shop and catering outlets are all open – just with some additional safety measures in place to make your experience safe as well as fun!

Catering outlets

To ensure all services can run safely, some facilities may run at reduced capacities to ensure safe distancing between students/customers and minimise large gatherings.

  • The University are using an app called YoYo wallet to minimise contact between staff and customers. The app is available to download on the App store/Play Store and allows you to place an order (even pre-orders!) via the app, state your table number and make a payment from your phone/chosen device.
  • YoYo Wallet also provides opportunities to track and trace students via their catering visits/previous order history
  • Where possible, all University catering outlets will be cashless to mitigate regular contact between staff and students
  • We recommend all students download the app, but in the case this isn’t possible, contactless payments are still available for students to place orders in outlets without having to use cash.

CH1 & Varsity Sports Bar

  • The Bar remains open and welcome to students this academic year. The Bar will be a table service venue and customers are encouraged to use the YoYo wallet app to order and pay for food and drink. You can even book a table through the app!
  • Customers will need to wear a face covering when not sat at the table in the bar. If you have a condition which you prevents wearing a face covering, don’t worry – please see above question which details further the way to communicate you can’t do this.
  • Protective screens are up at the bar and staff will be wearing face coverings where appropriate to protect themselves and customers

CostCutter Shop on Parkgate Road Campus

  • Similar to other Supermarkets, the Costcutter at Parkgate Road will be available for a Click and Collect service via the YoYo Wallet App.
  • Face coverings must be worn whilst visiting the shop and there will be a maximum amount of customers at one time, so please be prepared to queue should there be numerous students visiting at once – this is to keep facilities as safe as possible
  • University branded merchandise will still be available via the Yoyo App

Can I go to the gym on campus?

Absolutely! The gym is opening on 7th September at Parkgate Road at a reduced capacity to make sure there is safe distancing between gym-goers during their workouts. Memberships are still available  and the gym has fitted protective screens between equipment alongside regular cleaning. On top of this, there are sanitisers and tissue for all users to wipe down equipment in-between uses. Remember – face coverings must be worn in reception and when leaving the gym, but are not mandatory when exercising!

What about the campus pool? Is that open?

The University Pool at Parkgate Road is hoping to reopen on the 14th September with similar safety measures regarding cleaning to the gym. We will update this page to let you know further information should you need it.

Can I smoke on campus?

We want to remind the University of Chester community that COVID-19 is a respiratory virus. This means, if you smoke, you generally have an increased risk of contracting respiratory infection and of more severe symptoms once infected. COVID-19 symptoms may, therefore, be more severe if you smoke. 

Because of these reasons, sites are non-smoking/vaping between the hours of 8am-8pm. This is across all University of Chester sites and applies to staff and students. Outside of these hours, smoking or vaping is permitted in the designated smoking areas on campus.

For more information on smoking/vaping and COVID-19 please visit https://www.gov.uk/government/publications/covid-19-advice-for-smokers-and-vapers/covid-19-advice-for-smokers-and-vapers

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