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Condensation and Mould

Condensation is caused when moisture meets a cold surface (such as a window) or a surface that gets little air (e.g. behind a wardrobe) and water droplets are formed. The water then seeps into windows and/or runs down the walls, which in turn can cause wallpaper/paint to peel and create mould patches. It is your responsibility to take reasonable steps to prevent condensation.
  • Close the kitchen door when cooking and if possible keep a window open. Use extractor fans where provided.
  •  Cover pans when boiling.
  • When having a bath/shower keep the door shut. Open a window/use extractor fan (if provided) and keep the bathroom door shut when you have finished.
  • Dry clothes outside or in a room with an open window.
  • Try and keep heating on a low constant temperature, increasing the heat as and when required. This will eliminate the cold surfaces. This would not necessarily increase your bills because a room is more expensive to heat from cold.
  • Move large items away from walls i.e. bed/wardrobe.

Reporting Disrepair
You must report all disrepair immediately. The landlord/agent's responsibility for repairs starts when they are aware or could reasonably be expected to have become aware of the disrepair.

Always report repairs in writing as this provides evidence of when, and how, you have reported the issue if you need to take further action.
If a landlord/agent has their own repair forms, make sure you use them, but always ask for a photocopy of any forms you complete. Be specific; state the exact problem, which room and what the affects of the disrepair are.

What the Landlord should do
Ideally the landlord/agent should arrange a suitable time and date with you. Access should not be given to workmen without your prior agreement unless the repair is an emergency. Workmen should always secure the property when leaving and should clean up after they have finished. 
Always give the landlord/agent a reasonable time scale to work to. The following provides a useful guide for all properties but is not the legal/contractual requirement.
  • Priority One: Emergency Repairs - Within 24 Hours. Any repairs required in order to avoid a danger to health, risk to the safety of residents or serious damage to buildings or residents' belongings. For example: gas appliances, no hot water, broken toilet, external door locks.
  • Priority Two: Urgent Repairs - Within five Working Days. Repairs to defects that materially affect the comfort or convenience of the residents. For example: leaking roofs, minor mice infestation or minor cracks in windows.
  • Priority Three: Non Urgent Day To Day Repairs - Within 28 days
Repairs that are not covered by the above two categories, for example, guttering, replacing window frames.