Shop Policies

Shop Policies

Delivery Policy

We aim to post out ordered items within 28 days of the order being placed, sooner when possible. You will receive an email confirmation that the item(s) has been dispached.

The Union recommends selecting recorded delivery, and takes no responsibility for any items lost in the post.

Returns Policy

Faulty Goods – Please return the goods in person to one of the CSU shops, or post back to the address below, giving details of the fault.

Unwanted items – can be returned in person or by post within 14 days of purchase. The garment must be unworn, and in the original packaging.

For any general enquiries or complaints, please contact:

Lynn Mittell
Retail Manager
Chester Students’ Union
Parkgate Road
01244 511731